A: I am having some big problems on this tour.

B: What seems to be the problem? We are here to help you.

A: This tour company seems very disorganized. No one seems to help a clear picture as to where we going and when we are going to get there.

B: I will see what I can do about that. How about the accommodations on the tour?

A: So far, we have been staying in really out-of-the-way accommodations.

B: Is anything wrong with your room?
A: The television in our room was broken, and they didn't send anyone to fix it.
B: I will complain to the hotel manager about that. How about the hotel restaurant?
A: The food in the restaurant was terrible, and a few people from our group got sick.
B: I am so sorry that you had such a bad experience. We would like to offer you a free city tour and lunch to make it up to you.

Mình có 1 phần transcript lấy từ hochay thì k biết có phải cái này k ạ ??
- I am having some big problems on this tour.

- What seems to be the problem? We are here to help you.

- This tour company seems very disorganized. No one seems to help a clear picture as to where we going and when we are going to get there.

- I will see what I can do about that. How about the accommodations on the tour?

- So far, we have been staying in really out-of-the-way accommodations.

- Is anything wrong with your room?
-The television in our room was broken, and they didn't send anyone to fix it.
- I will complain to the hotel manager about that. How about the hotel restaurant?
-The food in the restaurant was terrible, and a few people from our group got sick.
- I am so sorry that you had such a bad experience. We would like to offer you a free city tour and lunch to make it up to you.