Task 3

1. C

2. D

3. A

4. E

5. B

6. G

7. J

8. F

9. H

10. I

11. K

12. M

13. L

   My name is Thanh Hoa. I am a regular customer of Thanh Ba Office. I am writing in reference to your invitation for comments about the services offered at the post office and suggestions for improving them. I think generally, your services are very good of quality. For example, I especially like the Flower Telegram Service. It is much cheaper than many florists that I know. And there are many types of flowers to choose from, too. I also like the Express Transfer Service. It's speedy, effective and safe. And I like the Press Distribution service. I highly appreciate the fact that your staff is helpful and courteous. The delivery is always punctual and I never lose any newspaper. If I could make a suggestion, however, that would probably be about your business hours. I think you close quite early. Sometimes I need to send an urgent fax at night time but the post office closes at 9pm. So I thought it may be a good idea to keep it open until 10.30 pm. And I notice that the telephone in the booth at the end of the corridor is not working properly. Thank you very much for your time and attention and hope that my suggestions will be put into your consideration