Why is the woman calling? A. To make an appointment B. To rent a car C. To ask about a fee D. To apply for a position

Câu hỏi :

Question 1 - 3 refer to following conversation:

M-Cn: Thanks for calling Riverside Auto Repair. How can I help you?

W-Br: Hi. I got my car repaired last week and used your shuttle service to get a ride back to my office. Can you tell me why there's a service charge on my invoice for using the shuttle? I've never had to pay that before.

M-Cn: Yes, unfortunately the cost of auto fuel has risen quite a bit, so the company now requires us to charge for the shuttle.

W-Br: Well, I wasn't expecting that.

M-Cn: I'm sorry we didn't inform you of this ahead of time. I'll waive the fee now, but please be aware that you'll have to pay for rides in the future.

1. Why is the woman calling?