5. Anna: Can you tell me what time the doctor's.....................................................opens? a. office b. surgery c. hospital d. ward 6. Kim: It's open now. The..........................................will help you. a. porter b. receptionist c. waitress d.mechanic 7. Anna: I just want to collect a ………………….. a. prescription b. recipe c. menu d. direction 8. Kim: Is it for some .......................................for a headache? a. improvement b. prevention c. liquid d. medicine 9. Everyone stopped talking when the teacher _______ into the room. a. was coming b. would come c. came d. had come 10. Minh has been a professional tennis player ________ 2015. a. since b. for c. on d. in 11. May I help you ? - __________ a. I'm sorry, I can't. b. No problem. c. No, thank you. d. How can I help you? 12. Can you do me a favor? - _____________. a. No. Thank you. I'm fine b. I'm sorry, I'm busy c. Yes. That's very kind of you d. No, you can't