Dear Sir or Madam, I travelled last week on a Transworld Airbus from London Gatwick to Copenhagen. This was the (44) ........................................................ journey of a holiday in Denmark, a (45) ........................................................ tour arranged through a company called ‘Sunset’. My (46) ........................................................ was due to leave at 8.20 am on Tuesday 25th November, but did not in fact leave until 20.30, a delay of more than eight hours. The reason given was that vital (47) ........................................................ work had to be carried out. Although all passengers were given a free meal, no other offer of (48) ........................................................ was given. Such a long delay is totally (49) ........................................................ and I feel justified in the circumstances in requesting some form of financial (50) ........................................................ I have written to the tour (51) ........................................................, who denied responsibility and advised me to write to you. OUT PACK FLY MAINTAIN ASSIST ACCEPT COMPENSATE OPERATE