Part 1: Use the correct forms of the verbs in the brackets to complete the passage below. I (write) (1) ....................................... to express my dissatisfaction of my stay at the Lord Hotel in London last weekend. I (book) (2) ...................................... the hotel in Sweden and also (receive) (3) ............................. information about the hotel. I (promise) (4) ................................ a luxury weekend. However, I (be) (5)..................................... not satisfied. The room was comfortable, but the traffic from the road opposite the hotel (make) (6) .................................... it impossible to (sleep) (7) ............................ I (ask) (8) ...................................... for another room, but no single rooms (be) (9) ................................. available. I required room-service one night and I (have) (10) .................................. to wait for almost one hour before someone came.