Thư phàn nàn:

Dear Sir/Madam,

I am writing to express my unpleasantness with the service at Thanh Ba post office on Saturday 14 January.

At that time, I would like to deliver a pack of goods to Hai Phong. Unfortunately, Thanh Ba's staff refused to do that without any reason. I think it happened because there were not enough staff on duty on Saturday, but it was so unacceptable when all the staff did not say anything.

I hope you can take steps to make sure this mistake does not happen again.

Yours faithfully,

Nguyen Thuong

Thư khen:

Dear Sir/Madam,

I am writing this letter to want you to know how much I appreciate the way Thanh Ba post office has delivered my pack of goods. The package was all arrived quickly and safely at a reasonable price. The staff was friendly and careful. Thank you for your excellent service. I will continue using yours.

Yours faithfully,

Nguyen Thuong