Gap-filling: The (1).............. of the interview is to provide a case history of the candidate. It may be a tall order to (2).............. a candidate to tell you the details or his or her life in the time, usually quite the short (3).............. listener, (4).............., it is surprising (5).............. communicative they can become. Conducting an interview (6).............. relies essentially on two things. The first is the establishment of a relationship with candidates(7).............. will encourage them to talk freely about themselves. This can't be done if interviewers use interviews as an (8).............. to show what busy and important (9).............. they are (10).............. can it be done by a series of set formulae for putting the candidates at ease (11).............. as shaking hands or offering coffee. The second task is to steer the candidate over the ground to be covered so that the essential facts appear as quickly as possible and irrelevancies are cut down to a minimum. Each remark (12).............. guide the candidate to talk about the right things (13).............. interrupting the flow of conservation. Each interview is (14).............. and foremost a conservation, and unless it is successful as such it will (15).............. be a good interview.