Mọi ng giúp em với ạ em bị kẹt bài này Exercise 2: Read the text below, which describes the insurance company's procedure for dealing with PC-users' problems. Fill in the gaps using the correct form of the verb in brackets. All calls (1)……….. (register) by the Help Desk staff. Each call (2)……… (evaluate) and then (3)…………. (allocate) to the relevant support group. If a visit (4)……………. (require), the user 10 (5)…………. (contact) by telephone, and an appointment (6) ………….. (arrange). Most calls (7)…………. (deal with) within one working day. In the event of a major problem requiring the removal of a user's PC, a replacement can usually (8)……………. (supply).