Research shows that more than half of our (0) conversations end in some sort of (1) ________________ While it’s easy to blame the listener for the problem, we also to blame if we don’t ( 2) ____________ what we mean in the first place. . Accurate listening requires ( 3) ____________ effort, and if you try to do something else at the same time, you won’t listen ( 4) __________. There’s a (5) _____________ for people to think they know what a speaker is going to say, instead of hearing them out or to criticise too ( 6) _________________ before a person has ( 7) _________ made their point. It’s when people feel they are being undervalued and not being treated with ( 8) _______ that problems begin and ( 9) _______ can break. Treating others as you want to be treated is an ( 10)__________ rule for good communication CONVERSE UNDERSTAND CLEAR CONCENTRATE EFFECT TEND READY FULL POLITE RELATION ESSENCE