1. What is the best title for the passage?

Câu hỏi :

Read the passage and choose the best answers

In many aspects of life, effective communication skills are extremely important. With good communication skills, people can enjoy better interpersonal relationships with friends and family. The following are some guides that can help you improve your communication skills.

Learn to listen

Listening is not the same as hearing; you should learn to listen not only to the words being spoken but also how they are being spoken and the non-verbal messages sent with them. You shouldn't think about what to say next while listening; instead clear your mind and focus on the message being received. Your friends, colleagues and other acquaintances will appreciate your good listening skills.

Try to understand other people's emotions

To understand other people's emotions, you should be sympathetic to other people's misfortunes and congratulate them on their achievements. To do this, you need to be aware of what is going on in other people's lives. It's crucial to maintain eye contact and do not be afraid to ask others for their opinions as this will help to make them feel valued.

Encourage

It's advised that you offer words and actions of encouragement, as well as praise, to others, which make other people feel welcome, valued and appreciated in your communications. If you let others know that they are valued, they are much more likely to give you their best. You should also try to ensure that everyone get involved in an interaction or conversation by using effective body language and open questions.

1. What is the best title for the passage?