Dear Sir/Madam,

I am writing to express my dismay at the service at your UA branch in BangKok.

On October 27, 2019, I bought a TV from your store. Unfortunately, your product has not performed well. Morever, the colour is not the same as having been advertised.

I am highly disappointed because such act of neglect is not expected from such a renowned store.
To resolve the problem, I would appreciate you changing the television with a new fully functioning model. I have the receipt intact. Enclosed are the copies of receipt along with the guarantee card.

I look forward to your reply and a resolution to my problem and will wait until a week before seeking help from a consumer protection agency. Please contact me at the above address or by phone at 098100XXXXX.
Yours Sincerely

Anh